Privacy Policy

Flexduuka ("we", "us", or "our") operates an inventory management platform that helps businesses manage products, stock, sales, and operations. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.

By creating an account or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

We collect information you provide directly to us, information collected automatically, and information from third parties. This includes:

• Account information: your name, email address, username, phone number, business name, and password (stored securely in hashed form).
• Business data: products, inventory, sales, clients, suppliers, and other information you enter into the Service to run your business.
• Usage information: pages visited, features used, device type, browser, IP address, and similar technical data collected automatically.
• Communications: messages you send us through our contact form, support channels, or email.

We use the information we collect to provide, operate, and improve the Service, including to:

• Create and manage your account, authenticate you, and keep the Service secure.
• Deliver the features you use, such as inventory tracking, POS checkout, and reporting.
• Process subscription payments and send billing-related communications.
• Provide customer support and respond to your inquiries.
• Monitor and analyze usage trends to improve the Service, prevent abuse, and maintain legal and regulatory compliance.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as theme selection), and understand how the Service is used.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect your ability to use parts of the Service, such as staying logged in.

We do not sell your personal information. We only share information in the following limited circumstances:

• Service providers: trusted vendors who help us operate the Service (such as hosting, payment processing, and email delivery), bound by confidentiality obligations.
• Legal requirements: when required by law, regulation, legal process, or a valid government request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with reasonable notice where practicable.

Your business data is yours — and only yours. Flexduuka team members do not access, view, or use your account data for any reason without your explicit consent.

On rare occasions, a member of our support team may need to assist you with an issue you have reported. In those cases, access is granted only when the business owner (the account administrator who registered the business) explicitly authorizes it, and it is strictly limited to resolving the issue at hand.

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), secure password hashing, access controls, and regular monitoring of our systems.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

When you close your account, we will provide you with a reasonable opportunity to export your data, after which we will delete or anonymize your information in accordance with our retention policies and applicable law.

Depending on where you are located, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Receive an export of your data in a portable format.
• Object to or restrict certain processing activities.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

The Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date above and make reasonable efforts to notify you, for example by email or an in-app notice.

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: